Verifying identity, keeping records and meeting retention obligations.
Intended audience
Who this course is assigned to. Currently: Operational staff
Lessons2
Acceptable identification methods
Rich text · 4 min read
Verifying a new client
Video · 4 min
Rich text lesson
Acceptable identification methods
4 min read
Suspicion is not about a single dollar figure. A transaction is suspicious when something about it — the pattern, the behaviour, or the story behind it — doesn’t line up with what you’d expect for that customer.
Your job on the frontline is to notice the mismatch and pass it on. You are not deciding guilt; you are flagging what looks off so the compliance team can review it.
Inline image
Government-issued photo ID
Key points
Look at behaviour and pattern, not just the amount
Compare activity to what you know about the customer